Shipping policy
Processing Times
All orders are processed within 1–3 business days after your payment has been confirmed.
You’ll receive an email with shipping confirmation and tracking details once your order has been dispatched.
Orders are not shipped or delivered on weekends or public holidays.
Shipping Rates & Delivery Times
We ship worldwide from the Netherlands
| Region | Shipping Method | Estimated Delivery | Cost |
|---|---|---|---|
| Netherlands | Standard Shipping | 1–3 business days | €4.95 (free over €75) |
| Europe | Standard Shipping | 3–7 business days | €6.95–€9.95 |
| United Kingdom | Standard Shipping | 5–10 business days | €9.95 |
| North America (US & Canada) | Tracked Shipping | 7–14 business days | €12.95 |
| Rest of World | Tracked International | 10–20 business days | €14.95 |
Delivery times are estimates and may vary due to customs processing, local postal delays, or holidays.
Order Tracking
All orders include tracking.
You’ll receive a tracking link by email once your package has shipped.
Please allow 24–48 hours for tracking information to update after dispatch.
Preorders & Limited Drops
If you purchase a preorder or limited release item, please check the product description for estimated shipping dates.
Orders that contain both preorder and in-stock items will ship once all items are available.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes.
These charges are not included in our product prices and are the responsibility of the customer.
Akyna cannot control or predict these additional costs.
Lost, Damaged, or Delayed Packages
Once your order has been handed over to the shipping carrier, Akyna is no longer responsible for any loss, delay, or damage that occurs during transit.
Ownership and responsibility for the shipment transfer to the customer at that point.
If your package is lost, delayed, or arrives damaged, please contact the shipping carrier directly using your tracking number.
We’ll gladly assist where possible, but Akyna cannot issue refunds or replacements for issues caused by the carrier.
Returns
Please see our Return & Exchange Policy for details on how to return or exchange an item.
Contact
If you have any questions about your shipment or delivery, contact us at:
📧 akynaproject@gmail.com.com
📍 Akyna, The Netherlands